Returns and Cancellation Policy

Please carefully review our store’s “Cancellation, Returns, Refunds, and Exchanges Policy” before placing your orders 😊.

We offer limited warranty on our products. Please see our Terms and Conditions for further information regarding our limited warranty.

I want to cancel my order:

We strive to reduce environmental waste,  fast fashion and over consumerism here at TKA Apparel & Our vestige. Each item is made to order - created after the order is placed. 

Full refund order cancellation - You will receive a full refund for an order cancelled before item fulfilment (creation) is completed.

Partial refund order cancellation - If you place a cancellation request for an order that has already been fulfilled and shipped- you will be charged a restocking fee equal to 20% of the sale as well as a return shipping fee. 

No refund - If your order has already been delivered, it is not eligible for cancellation. Please see our Return policy.

*If you wish to cancel an order that you believe was not made by yourself, please contact your credit/debit or bank’s fraud help centre directly.*

Scenarios covered by our Return, Refund and Exchange policy. 

Undelivered item

Please contact customer support at customer_care@thekayaxis.ca within 3 days of the expected delivery, so that we have time to process and submit your claim.

If your item does not arrive on the expected delivery date, and does not say delivered when you check the tracking status; we track all orders and can confirm if it is still in transit, or if it was returned to our warehouse due to failed delivery. Please include your complete address (unit/suite, house number, street (ave, cresc, blvd etc), province, and postal code in your email.

If your item has been returned to our warehouse we will promptly reship it free of charge to the correct address. If your item has the correct address but is still in transit, we will give you our best estimate for when to expect your item.

Missing item 

Item says delivered, but I can’t find it.

Please contact customer support at customer_care@thekayaxis.ca within 3 days of the expected delivery so that we have time to process and submit your claim.

We encourage you to first track your order and reach out directly to the assigned Currier. This information can be found on your purchase confirmation email (your receipt).

If you are unable to contact your currier and are still unable to locate your item, please contact us at,

In your email include your receipt,  item transit tracking number and your full address. You can find your item’s tracking information in your order confirmation email. your item to confirm that they have the correct address.

Damaged item

please contact our customer support at customer_care@thekayaxis.ca  - within 7 days of delivery to allow us time to process your return. 

Our team will look into the order, so please share a detailed description of the problem and add quality photos where we can see the issue. Include your receipt,  item transit tracking number and your full address in your email   And we will be happy to assist and reship the product for you.

Wrong item

The item is incorrectly labeled, this isn’t the item I ordered. 

Please contact our customer support at customer_care@thekayaxis.ca within 7 days of delivery, to allow us time to process your return. 

If you ordered a different size or colour than you recieved, or recieved a completely different item than you ordered, please include a detailed picture of the item that includes the size tag or specifications on the printed label. Provide your order receipt, and tracking number.

Doesn’t fit

The item doesn’t fit as expected.

We are sorry to hear that your item does not fit as expected.

Please contact our customer support at customer_care@thekayaxis.ca  within 7 days of delivery.

We will process your return request and send you a return shipping label. We will process your refund as soon as we receive your returned item in our warehouse.

Customers only pay for return shipping to the warehouse. 

Please give us feedback and tell us where the size guide went wrong. 

Do the measurements of your garment match the measurements provided on the size guide for that specific item? If so, please tell us what size you believe would have fit you better, as well as what size you usually wear for that type of clothing article. This way we can make a note for our future customers. We appreciate your help in making TKA Apparel and Our vestige better each day.

*Undergarments and shoes are not eligible for our “Returns, Refunds and Exchanges Policy” due to health and hygiene reasons. We apologize for the inconvenience. 

Limited Warranty on Products

Summary: Please read this section very carefully—it covers our obligations and responsibilities for Printful services. If you have an issue with your order, you may be eligible for a replacement product or refund, so reach out to us as soon as possible (within 7 days of item delivery).

  1. Limited Warranty.  We warrant that, at the time of delivery of a Product to a Customer, the Product will not be materially defective or damaged (the “Limited Warranty”).

  2. Who May Use This Warranty?  Limited Warranty extends to Customers only. All Limited Warranty coverage terminates if the Customer sells or otherwise transfers a Product.

  3. What Does This Warranty Not Cover?  This Limited Warranty does not cover any damage to or defect in a Product caused by any of the following: (a) you or third parties; (b) any improper handling (including during shipping), use or storage of the Product; (c) any failure to follow any Product instructions; (d) any modifications to the Product; (e) any unauthorized repair to the Product; or (f) any external causes such as accidents, fire, flood, “acts of God” or other actions or events beyond our reasonable control; or (g) any costs or expenses related to the loss of use of the Product or any other costs or expenses not covered by this Limited Warranty.  This Limited Warranty does not cover any items supplied by third parties, size exchanges or buyer’s remorse.  

 We unfortunately cannot guarantee that the colors and details in our website images are 100% accurate representations of a Product, and sizes might in some cases be approximate.  Accordingly, this Limited Warranty does not cover such matters.  

  1. What Is The Period Of Coverage?  This limited warranty starts on the date of the delivery of the Product to the customer. And lasts 30 days. In order to accommodate claim processing times, refunds or returns within the 30 day period, any and all claims must be initiated and submitted to customer service within 7 days of receiving the item. 

  2. What Are Your Remedies Under This Warranty?  With respect to any materially defective or damaged Product, we will, in our sole discretion, either: (a) replace such Product (or the defective or damaged part of the Product) free of charge, or (b) refund the purchase price paid to us by the User or the Merchant along with the shipping fees corresponding to the defective or damaged Products. 

  3. How Do You Obtain Warranty Service?  Promptly following delivery of a Product you will inspect the Product. If a Product is materially defective (including any printing error) or damaged upon receipt, or if you received the wrong Product, then in order to be eligible for service under this Limited Warranty, you must initiate and submit a claim (to our customer service team) within the Warranty Period (7 days from date of delivery) in compliance with our Return Policy.   

Sincerely,

KAY

CEO

TKA Apparel & Our vestige

Contact Us

If you have any questions about this Privacy Policy, You can contact us at info@thekayaxis.ca